Shipping policy

Here's the updated shipping policy with the 4–12 day delivery windows matching your GMC shipping settings:

---

Elite Marine — Shipping Policy

Operated by Elite Marine Limited | NZBN: 9429052510540 Email: info@elitemarinenz.com | Phone: 022 459 4412 Effective Date: May 2026

---

About Elite Marine

Elite Marine is a specialist online retailer of marine parts, accessories, and equipment, operated by Elite Marine Limited. We are a New Zealand-registered business (NZBN: 9429052510540) with a physical warehouse and fulfilment operation based in Nelson, New Zealand.

We ship internationally, and our primary international market is the United States of America. All orders placed through this website are fulfilled directly from our warehouse in Nelson, New Zealand. We do not use third-party marketplaces, dropshippers, or intermediary fulfilment centres — every order is picked, packed, and dispatched by our own team.

We are committed to transparent, accurate, and honest trading. This shipping policy is designed to give you a complete and clear picture of exactly how your order is processed, dispatched, and delivered — so there are no surprises.

We currently ship to the United States only.

---

Our Business Identity

We operate with full transparency about who we are, where we are based, and how we conduct business. Our Google Merchant Center account, product listings, and website reflect accurate and consistent business information at all times.

---

Where We Ship

We ship to the United States of America only.

This includes all 50 US states and Washington D.C., including Alaska and Hawaii.

We do not currently ship to US territories including Puerto Rico, Guam, the US Virgin Islands, American Samoa, or the Northern Mariana Islands. We do not ship to PO Boxes or military APO/FPO/DPO addresses at this time.

Please ensure your delivery address is within the United States before placing your order.

---

Important — International Shipping from New Zealand

Because all orders are dispatched from our warehouse in Nelson, New Zealand, your parcel will travel as an international shipment to the United States. Please read the following carefully before placing your order.

Transit Times

International courier transit times from New Zealand to the United States are estimated at 4–12 days from the date of dispatch. This is a courier transit estimate only and does not include order processing time (see Processing & Dispatch below).

Transit times can vary depending on:

• Courier routing and flight schedules
• US Customs and Border Protection (CBP) clearance
• Domestic US courier handling after customs clearance
• Public holidays in New Zealand or the United States
• Peak periods (Christmas, Thanksgiving, Easter, NZ/US public holidays)
• Weather events or force majeure circumstances

We are unable to guarantee specific delivery dates for international shipments. All estimated delivery windows are provided in good faith based on typical courier performance.

---

Customs, Duties & Import Taxes (USA)

All parcels entering the United States from New Zealand are subject to US customs regulations administered by US Customs and Border Protection (CBP). Depending on the declared value of your order, you may be required to pay import duties, taxes, or handling fees before or upon delivery.

Customs charges are the responsibility of the buyer.

Elite Marine does not pre-collect or pre-pay US import duties or taxes on your behalf. We are not responsible for any delays caused by US customs processing.

What this means for you:

• Orders valued above the US de minimis threshold (currently USD $800) may attract US import duty and/or taxes
• Your courier may charge a handling or customs brokerage fee to clear your parcel
• If you refuse a parcel due to customs fees, we cannot refund the original shipping cost
• We declare all parcels accurately and honestly — we do not undervalue goods or misdeclare contents on customs documentation

If you are unsure about the potential customs costs for your order, we recommend consulting the US International Trade Commission Tariff database or contacting a licensed US customs broker before placing your order.

---

Order Processing & Dispatch

Processing Times

Once your payment has been confirmed, your order enters our processing queue. Orders are processed within 1–2 business days.

• Orders placed on weekends or New Zealand public holidays are processed on the next New Zealand business day
• Our daily processing cutoff is 12:00 PM NZST (New Zealand Standard Time)

Processing means your order is picked, packed, and prepared for handover to our courier partner. Dispatch (handover to courier) follows the same day as processing in most cases.

---

Shipping Services & Estimated Delivery to the United States

All orders ship from Nelson, New Zealand, via international courier to your US address.

All estimates are from date of dispatch and represent typical courier performance. Add 1–2 business days for order processing prior to dispatch.

Total estimated time from order to delivery (including processing):

• Approximately 5–14 days from order placement to delivery

These windows are estimates, not guarantees. International shipping inherently involves variables outside of our control, including US customs clearance, airline routing, and final domestic US delivery.

---

Shipping Rates

Shipping costs are calculated at checkout based on:

• Your US delivery address (including ZIP code)
• Order weight and parcel dimensions

The exact shipping cost is displayed to you at checkout before you complete payment. You will never be charged a shipping amount different from what was shown at checkout.

If a free shipping promotion applies to your order, it will be applied automatically at checkout where eligible. Free shipping promotions are offered at our discretion and may have minimum order value requirements or other conditions, which will be clearly stated on the relevant promotion.

---

Tracking Your Order

Every Elite Marine order includes full end-to-end tracking from dispatch in New Zealand through to delivery in the United States.

When your order is dispatched, you will receive an automated email containing your tracking number and a link to track your parcel online.

If you have not received your tracking email within 2 business days of placing your order:

• Check your spam or junk folder
• Search your inbox for emails from info@elitemarinenz.com
• If you still cannot find it, email us at info@elitemarinenz.com or call 022 459 4412 with your order number

Tracking information may take up to 24 hours to update after dispatch while the parcel is in transit to the international gateway.

---

Possible Delays

We take every reasonable step to dispatch orders promptly and accurately. However, some delays are outside our direct control. Delays may occur due to:

• US Customs and Border Protection (CBP) clearance — processing times can vary; peak periods may increase clearance times
• Courier backlogs — peak periods (pre-Christmas, Thanksgiving, Independence Day) can affect both NZ and US courier networks
• Natural disasters or severe weather — events in New Zealand or the US that affect transport networks
• Airline routing changes — international freight routing can be affected by operational changes
• Incomplete or incorrect delivery address — see below
• New Zealand or US public holidays — both countries' calendars affect processing and transit

If we become aware of a significant delay specifically affecting your order, we will contact you proactively at the email address you provided at checkout.

---

Your US Delivery Address

Please check your delivery address carefully before completing your order. Your parcel will be addressed exactly as you enter it at checkout.

We cannot be responsible for non-delivery caused by an incorrect or incomplete address provided by you.

If you notice an error in your delivery address immediately after placing your order, contact us at info@elitemarinenz.com or call 022 459 4412 as soon as possible. Include your order number and the correct address. If your order has not yet been dispatched, we will do our best to update your address before it leaves our warehouse.

Tips for a smooth delivery to the US:

• Include your full ZIP code
• Include your apartment, suite, or unit number if applicable
• Double-check your state abbreviation is correct
• If shipping to a business, include the company name

---

Lost, Damaged, or Missing Orders

If your order does not arrive within the maximum estimated delivery window plus 5 additional business days, or if it arrives damaged, please contact us at info@elitemarinenz.com with the following:

• Your order number
• Your full name and US delivery address
• A description of the issue (not arrived / arrived damaged / items missing)
• Photos of any damage to the parcel or products

We will open a formal investigation with our courier partner and work toward a resolution as quickly as possible. Depending on the outcome, a resolution may include replacement, re-shipment, or a suitable remedy in accordance with your consumer rights.

---

Returns & Refunds (Summary)

Shipping charges are non-refundable unless the return is the direct result of our error or a confirmed product fault.

If you wish to return an item, please refer to our full Returns & Refunds Policy available on this website.

For returns from the United States:

• Return shipping costs are the responsibility of the customer unless the return is due to our error or a product fault
• We recommend using a tracked return shipping method
• Please contact us at info@elitemarinenz.com before returning any item so we can provide return instructions and a return address

---

Contact Us

---

Our Commitment to Honest Trading

Elite Marine is committed to operating with complete transparency and honesty in all aspects of our business. We will never:

• Misrepresent our location, identity, or business model
• Make misleading or unverifiable claims about delivery times
• Understate customs or duties obligations to encourage purchases
• Use deceptive pricing or hidden fees
• Represent ourselves as a US-based business

All product listings, prices, shipping estimates, and business information displayed on this website and in our Google Merchant Center account are accurate, up to date, and consistent with actual business practices. Our shipping origin (Nelson, New Zealand), transit times of 4–12 days from dispatch, and customs obligations are clearly disclosed on this page and throughout our website.

If you believe any information on this site is inaccurate or misleading, please contact us immediately at info@elitemarinenz.com or call 022 459 4412.

---

Elite Marine Shipping Policy — Elite Marine Limited — NZBN: 9429052510540 — Effective May 2026